FREQUENTLY ASKED QUESTIONS AND ANSWERS – DIGITAL PRINTING

FABRICS

1.
What raw materials do you print on?

We print on cotton, wool, linen, viscose, bamboo, natural silk and viscose.

2.
Do you offer own woven and knitted fabrics?

We only provide digital printing services. We do not offer knitted fabrics and fabrics for printing, but we can recommend several proven manufacturers. We can also send fabric or knitted samples with our designs for print quality assessment.

3.
What should a client know when purchasing fabric/knitted fabric for digital printing?

The fabric or knitted fabric for printing should be raw. PFP (Prepared for Printing) media are also available on the market, i.e., prepared for printing. In the case of such media, we choose those that are not finished in any way, e.g. softened.

4.
What is the minimum and maximum weight of the fabric you can print on?

We are able to print on fabrics from 70 g/m2 to 400 g/m2.

5.
What is the maximum width of the printing roll?

We can print on rolls up to 230 cm in width.

6.
Do you print on finished elements or cutouts?

We do not print on cut-outs and finished elements.

7.
Do you print finished elements or cut-outs filled with graphics directly on the roll?

We do not make such prints. However, it is possible to print rectangular panels filled with a pattern used to, for example, make blouse cut-outs. It is important to ensure that your files are prepared with appropriate size allowances, especially for the length of such a rectangle, as the fabric shrinks during finishing processes. If you have doubts about preparing print files, it’s advisable to contact our designers.

8.
Do you offer double-sided printing?

No, the fabric/knit can only be printed on one side.

9.
Czy można drukować na dzianinie melanżowej?

Yes, if the knitted fabric is raw and is in a light grey colour (on dark melange the pattern may not be visible).

10.
Is it possible to print on dyed fabric?

Yes, but only if it is very light. Prints on darker or vivid colours may not be visible. It important to note that print on coloured fabric will have different colours than the same pattern printed on a white surface.

11.
Do you provide cutting and sewing services?

We do not provide such services. We deal with dyeing, printing, bleaching, washing, refining and finishing of fabrics and knitwear.


PREPARING THE FILE FOR PRINTING

1.
Who should I send the file for printing to?

Files for printing should be sent to your graphic assistant, who is assigned by a Digital Printing Specialist.

2.
2. What parameters should the file have?

Our designers will provide you with all the details regarding the preparation of files for printing.

3.
Do you have your own print designs?

Yes, our designers are constantly updating the database with new designs. You can access the catalogue on this page.

4.
Do you prepare files for printing?

Yes, we provide such a service, and it incurs an additional charge.

5.
Do you make designs on custom requests from clients?

Yes, we provide such a service, and it incurs an additional charge.

6.
Can the colours on the prints differ from those on the screen of a monitor?

Yes, the colours may differ from those seen on your monitor. This depends, for example, on the calibration of the monitor or lighting. Therefore, we recommend our clients to make a sample print in order to be able to assess the quality directly on the knitted fabric/fabric.

7.
How can I match print colours?

The client has the opportunity to order our colour palette. However, it should be remembered that the printing of the colour palette should be ordered on the same fabric that will be used for the actual production. The same colours printed on different fabrics may vary. It is advisable to place an order for the preparation of the fabric in advance, especially if the production order is large and the colours and patterns are to be fine-tuned in advance.

8.
Do you work with the Pantone Colour System?

We do not work with the Pantone Colour System. The colours visible on our colour palette are composed of RGB values and do not correspond to specific Pantone shades.

9.
Do you print with gold or silver ink?

We do not print with gold and silver ink. This is not possible due to our printing technology.

10.
Can you add a glossy effect to certain elements?

This is not possible due to our printing technology.

11.
What does it mean that the print is seamless?

This means that the printable file is prepared in such a way that the graphic theme is duplicated without any cuts, lines and missing elements throughout the length and width of the roll.

12.
Do you only print seamless patterns?

No, we also print other types of designs. However, we do not print on pre-cut patterns. In the case of non-standard layout of elements, we recommend contacting our designers to consult the file parameters.

13.
What technology do you use?

We use digital printing technology. It involves transferring a digital image, prepared using graphic software directly onto the fabric using specialized printers. .It does not require the creation of templates and the dye is applied to the surface by printing heads.


ORDERS, PRICES AND TERMS

1.
Where can I get a pricelist?

Production prices (i.e. when ordering 1 design on a minimum of 1 roll weighing approx. 20 kg) are calculated individually on the basis of ink consumption and fabric parameters: composition, weight and width. To get a quote, simply send us production files and information about the parameters of the fabric on which the designs are to be printed.

2.
What is the minimum production order?

The minimum production order is 1 roll with a weight of approx. 20 kg This is the minimum amount we can prepare for printing. On the roll, we can execute either a production or sample order (test).

3.
What is a sample (test) order?

A sample order allows you to create sample prints of patterns/designs intended for production. It allows you to visually assess the colour palette of the design, the quality of the print and introduce necessary adjustments to the pattern/design.

4.
Is it possible to deliver a roll weighing 20 kg and print sample orders on it from time to time?

Yes, it is possible. You can use the deliver roll for sample orders. If a part of the roll is intended for production, it is necessary to leave a minimum of 15 kg of knitted/fabric. However, please noted that the roll should be used within 3 months. Over time, the quality of the applied finish deteriorates. After 3 months, issues with colour consistency or print quality may arise.

5.
Is it possible to print multiple designs on one roll?

Yes, you can print multiple designs on one roll. However, such an order is treated as a sample print.

6.
Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible. If the production process has not yet started – we will suspend the order.

7.
How can I check the status of my order?

You can enquire about the current status of your order by contacting the Digital Printing Department.


DELIVERY, COLLECTION AND PAYMENT

1.
How do I deliver fabric rolls for printing?

Rolls intended for printing should be delivered in person or by courier. Fabric manufacturers recommended by us deliver the ordered rolls directly to our warehouse.

2.
What documents should be attached to the supplied fabric?

The delivered roll must be signed with the name of the company under which it is registered. In addition, information about the type of fabric and the quantity of delivered goods should be attached.

3.
When can I collect the printed fabric?

Ready rolls can be picked up after making the payment and sending confirmation to the Dispatch Warehouse.

4.
Do you deliver the fabric to the client?

We do not offer delivery of completed orders. Please contact the Dispatch Warehouse for order pickup or to arrange a courier/transport.

5.
How can I pay for my order?

Payments can be made in cash at the company’s cash desk for amounts up to PLN 15,000 or by bank transfer. Transfer details can be found on the invoice, which is sent to the client by e-mail or post.

6.
What currencies do you accept?

Payments can be made in cash at the company’s cash desk for amounts up to PLN 15,000 or by bank transfer. Transfer details can be found on the invoice, which is sent to the client by e-mail or post.

7.
Do you issue e-invoices?

Yes, it is possible to issue an e-invoice. In order to receive an e-invoice, you must give consent to receive invoices in electronic form. The document can be completed in person at the cash desk or a scan of the document can be sent by e-mail.


OTHERS

1.
Can non-businesses entities collaborate with your company?

No, in order to start collaboration with us, you need to have a registered business activity.